Frequently Asked Questions


Stable Hall recognizes the needs of guests with disabilities, as defined by the American Disabilities Act. Stable Hall will make every effort to comply with state and federal accessibility regulations and accommodate guests with disabilities. Stable Hall is accessible to the disabled community through various structural features and operational services. We welcome all disabled guests to attend all events. For additional information related to accessibility please reach out to

Alcohol Serving and Consumption

Stable Hall has adopted an alcohol policy that is designed to protect guests and the community from alcohol-related incidents.Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. Stable Hall reserves the right to deny entry to anyone who appears to be impaired. Guests must discard alcoholic beverages prior to exiting the building and are not allowed to bring any outside beverages into the building.

All Guests who appear to be younger than the age of thirty-five (35) will be asked to show positive identification prior to being served alcoholic beverages. Acceptable forms of valid identification are: Driver's License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo and Mexican Consular Card. All other forms of Photo Identification are not accepted.Stable Hall reserves the right to eject anyone under the age of twenty-one (21) who is observed to be in possession of, or consuming alcohol on the premises.


Animals or pets of any kind are prohibited in Stable Hall with the exception of trained and credentialed service animals for guests with disabilities. Service animals are welcome inside the venue but must remain on a leash or in a harness at all times. Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other Stable Hall guests and employees may be asked to escort the animal off the premises.


Only Guests with proper credentials and authorization will be allowed backstage. Guests who are found to be in these locations without proper credentials will be subject to ejection and/or arrest.

Bag Policy

All guests and all bags are subject to a security screening.  Guests are permitted personal items such as purses, clutches or fanny packs. Bags not allowed into Stable Hall include: Backbacks, Oversized bags and tote bags. Please note that some events may enforce a modified bag policy. Please see the specific event page for further information.

Box Office

Stable Hall is a mobile-only ticketed venue. Tickets for Stable Hall events are available online at our exclusive ticket partner Digital tickets will be available to purchase from the Box Office at Stable Hall during show operation hours, beginning at “doors".


Non-professional, non-flash still photography is permitted at most events (disposable, digital, or 35mm cameras with no interchangeable or telephoto lens). However, for some events, at the request of the artist/performer/team, cameras of any type may be prohibited. Video recording devices, audio recording devices, Go Pro cameras, monopods, tripods, selfie sticks,ipads and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted any time. This policy will be strictly enforced, and management reserves the right to deny any electronic device at their discretion.

By your purchase of a ticket to an event at Stable Hall, LLC (the “Venue”), and for the right to enter the Venue and attend the event, you acknowledge and agree that the Venue or its affiliates may capture your image and likeness in photographs and audiovisual recordings (“Recordings”) and you hereby grant Venue permission to use such Recordings, without compensation, for the Venue’s marketing and promotional purposes.

Canceled/Postponed Events

If a show is canceled or rescheduled ticket holders will be notified immediately via email by TIXR. For further information on cancellations and reschedules please refer to the TIXR terms of sale.

Coat Check

Stable Hall does not provide an area to check coats or personal belongings. Stable Hall is not responsible for any property that is lost, stolen, or damaged.

Code of Conduct

Stable Hall is committed to creating a safe, comfortable, and enjoyable entertainment experience.  We ask all guests to be respectful of those around them. Any guest who interferes with the enjoyment of another individual during an event is subject to immediate ejection from the building.  If you are asked to leave the building and do not comply, we reserve the right to involve San Antonio Police.

Guests are expected to follow the below guidelines and should expect an environment where:

  • Guests will be treated in a consistent, professional, and courteous manner by all venue personnel.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner. Management reserves the right to deny entry into the venue and/or refuse service to guests displaying visible signs of impairment/intoxication.
  • Guests will sit only in their ticketed seats. Guests must always possess a valid ticket and/or credential and provide it when requested.
  • Guests are permitted to sit or stand during an event if they are only occupying the area in front of their ticketed seat. Standing in aisles, and/or on chairs is strictly prohibited.
  • Guests who engage in disruptive behavior (including foul/abusive language or obscene gestures), fighting, throwing objects, or attempting to enter the court/stage will be immediately ejected from the venue without refund or reimbursement.
  • Any obscene or indecent messages on signs or clothing will not be permitted.
  • Guests will not smoke in the venue, but in designated smoking areas only.
  • Guests will comply with all requests from venue staff regarding facility operations and emergency response procedures.
  • Guests are responsible for their own good time and are expected to report any incident, concern, or inappropriate behavior to venue personnel as soon as possible.

Stable Hall staff have been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest Usher, Security or SAPD officer. Guests who choose not to adhere to these provisions will be subject to ejection without refund, membership holders may also be subject to having their membership revoked and may also be in violation of city ordinances resulting in possible arrest and prosecution. If you feel that our staff does not address any issues to your satisfaction, please request to speak with a Supervisor or Manager immediately. Venue Management reserves the right to approve, adjust, or enforce any policy at their discretion. Thank you for understanding and adhering to all venue policies and our Guest Code of Conduct.

Door Opening

Door opening times for Stable Hall events will vary according to each event. For specific event information please visit us the specific event page.

Ride Share Drop Off Zones/Designated Pick-up Areas

For guests arriving or leaving Stable Hall by vehicle, ride share is strongly encouraged. The designated ride share pick-up & drop-off location closest to Stable Hall is located at 300 E. Grayson St, San Antonio, Texas 78215 at the south east corner of Grayson and Avenue A near the Trek store.

Dress Code

All guests are required to wear a shirt, pants/shorts/skirt and shoes for their own safety. Stable Hall management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

Emergency Evacuation Procedures

Stable Hall continually works with the local Fire Department, Police Department, and other agencies in the development of specific Emergency Procedures Plans for each event. Stable Hall's goal is to provide a safe and enjoyable atmosphere by using installed automated security systems and appropriate security operating plans. Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, and employees at Stable Hall. In the case of an emergency, guests must comply with requests from venue staff regarding arena operations and emergency response procedures.

Entry Inspections

All guests entering the facility are subject to a metal-detector screening, visual inspection, and bag inspection conducted by Stable Hall Security personnel. The purpose of the inspection is to detect prohibited items. This inspection is for the safety of all our guests attending any event where this security inspection is required. Anyone who refuses to adhere to these inspections will not be allowed access into the facility. No refunds and or exceptions will be given for refusal to adhere to the security inspection.

Electronic Cigarettes

Electronic cigarettes/Vape Pens are not permitted in Stable Hall.

Flyers/Handouts/Product Samples

The distribution of promotional items, flyers, or printed materials is not permitted without written permission of Stable Hall. The sampling and distribution of products is prohibited.

Lost & Found

If you realize you’ve lost an item while still in the building, please inquire with Security for assistance locating the item. If you discover you’ve lost an item after you’ve left the building, please email Stable Hall assumes no responsibility for lost items.

Lost/Stolen Tickets

If you have lost your tickets or they have been stolen, please return to your point of purchase for further assistance.


There are many parking options located around the venue. See the Pearl parking options here.

The Oxbow Garage is utilized for office parkers until 6 pm. You are welcome to park at the Oxbow Garage before 6 pm on a first come first serve basis at your cost.

Prohibited Items

Prohibited items include: all weapons including pocket knives and pepper spray, oversized bags, backpacks, outside food and beverage, cans, bottles, outside alcohol, drugs, laser pens, utility tools, laptops/tablets, musical instruments, video cameras, monopods, tripods, audio recording devices (unless special permission is granted and/or “taper” tickets are offered to the ticket buyer), selfie sticks and cameras with telephoto or zoom lenses. Texas state law prohibits smoking at Stable Hall.

Recording Devices

Video cameras, tripods, recording devices, and cameras with telephoto or zoom lenses are not permitted inside Stable Hall at any time. This policy is strictly enforced. Failure to comply with this policy may result in ejection from the building.


By law, smoking in all areas of Stable Hall is prohibited. You may smoke outside the building in designated smoking areas. Lighting of matches, lighters, or any other flammable devices is not permitted within the building, and use of these devices may result in ejection from the building. All smoking and similar paraphernalia (including E-cigarettes and similar devices) is strictly prohibited.

Ticket Policy

Tickets for events at Stable Hall may be purchased at the following authorized points of purchase: and at the Stable Hall box office one hour before doors the day of show.

Please be advised that Stable Hall cannot guarantee the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by Stable Hall. BUYER BEWARE: Should you opt to purchase tickets from a source other than those listed above, please keep in mind the following:

  • Admission is not guaranteed if tickets are invalid.
  • Tickets cannot be replaced if lost or stolen.
  • Stable Hall cannot contact you with information regarding time changes, show cancellations, or other pertinent information.

Tickets are good only for the event for which they are purchased and where applicable only for the seat for which they are issued. Tickets are not transferable. Tickets are limited revocable licenses which may be revoked at the sole discretion of Stable Hall.

Refunds & Exchanges

Stable Hall has a no refund, no exchange policy on tickets for all shows and events. We recommend that you not obtain tickets from unauthorized sources, as they may be stolen or counterfeit, and if so, are void.

Videotaping/Filming Performances

Unless otherwise posted or announced, videotaping/filming of performances is prohibited at Stable Hall except by approved media. This policy is strictly enforced. Failure to comply with this policy may result in ejection from the building.

Will Call

Stable Hall is a mobile only venue and paper tickets are not available unless otherwise arranged via the box office. Therefore tickets must be transferred to your guests through the platform. We do not accept or distribute Will Call tickets from the box office.